X: I will remove my twitter account. My password...
A X customer review by GetHuman user ~eventplanner911 from November 18th, 2017
Background on ~eventplanner911's case
GetHuman: ~eventplanner911 - can you tell our other X customers when your case took place?
~eventplanner911: Sure. It was afternoon, on November 9th.
GetHuman: Did you reach out to X, and if so, how?
GetHuman: And which of these common X customer issues best describes the reason you wanted to talk to them?
(Shows ~eventplanner911 a list of common X problems)
~eventplanner911: "Hacked account" was why I was trying to call.
~eventplanner911's review of X customer service
GetHuman: So how would you sum up your experience for GetHuman's X customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~eventplanner911: I will remove my twitter account. My password was changed and I cannot get into my Twitter account. I emailed then twice with no response. Poor poor service.
GetHuman: Let's quantify your experience contacting X. On a scale of 1 to 5, how easy is it go get help on a X problem?
~eventplanner911: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~eventplanner911: I'd give them a two out of five on communication.
GetHuman: And what about X's ability to quickly and effectively address your problem?
~eventplanner911: For that I would say one out of five.
GetHuman: And finally- any advice for other X customers?
~eventplanner911: Call them early in the day or late. Don't forget any personal or account information you might need for X to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~eventplanner911 taken from his X customer service problem that occurred on November 9th, 2017.