X: Our Twitter account was marked suspended so I s...
A X customer review by GetHuman user ~Steve G from November 21st, 2017
Background on ~Steve G's case
GetHuman: ~Steve G - can you tell our other X customers when your case took place?
~Steve G: Yes I can. It was afternoon, on November 19th.
GetHuman: Did you reach out to X, and if so, how?
GetHuman: And which of these common X customer issues best describes the reason you wanted to talk to them?
(Shows ~Steve G a list of common X problems)
~Steve G: "Delete Account" was why I was trying to call.
~Steve G's review of X customer service
GetHuman: So how would you sum up your experience for GetHuman's X customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Steve G: Our Twitter account was marked suspended so I sent an email how we can not have that happen again. They replied with email directing us to help cope and gave us the number for National Suicide Prevention Lifeline. Like What the F?!
GetHuman: Let's quantify your experience contacting X. On a scale of 1 to 5, how easy is it go get help on a X problem?
~Steve G: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Steve G: I'd give them a five out of five on communication.
GetHuman: And what about X's ability to quickly and effectively address your problem?
~Steve G: For that I would say four out of five.
GetHuman: And finally- any advice for other X customers?
~Steve G: Call them early in the day or late. Don't forget any personal or account information you might need for X to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Steve G taken from his X customer service problem that occurred on November 19th, 2017.