Xbox: Doesn't work
A Xbox customer review by GetHuman user GetHuman-bordersa from December 2nd, 2017
Background on GetHuman-bordersa's case
GetHuman: GetHuman-bordersa - can you tell our other Xbox customers when your case took place?
GetHuman-bordersa: Sure. It was middle of the night, on November 30th.
GetHuman: Did you reach out to Xbox, and if so, how?
GetHuman: And which of these common Xbox customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-bordersa a list of common Xbox problems)
GetHuman-bordersa: "Where to buy" was why I was trying to call.
GetHuman-bordersa's review of Xbox customer service
GetHuman: So how would you sum up your experience for GetHuman's Xbox customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-bordersa: Doesn't work
GetHuman: Can you tell the rest of us a bit more from what happened on 11/30/17?
GetHuman-bordersa: You guys are number one worst company I will never buy anything else from you guys i bought a brand new system I paid a bunch of money for it and it doesn't work I deserve a refund this is you guys fault I will prove what a horrible company you guys are unless I get a refund or a brand new system don't forget that don't try to give me any tips either I'm am serious
GetHuman: Let's quantify your experience contacting Xbox. On a scale of 1 to 5, how easy is it go get help on a Xbox problem?
GetHuman-bordersa: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-bordersa: I'd give them a four out of five on communication.
GetHuman: And what about Xbox's ability to quickly and effectively address your problem?
GetHuman-bordersa: For that I would say one out of five.
GetHuman: And finally- any advice for other Xbox customers?
GetHuman-bordersa: Call them early in the day or late. Don't forget any personal or account information you might need for Xbox to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-bordersa taken from his Xbox customer service problem that occurred on November 30th, 2017.