I bought an Xbox ***S and it broke down after...
A Xbox customer review by GetHuman user GetHuman-321128 from November 14th, 2017
Background on GetHuman-321128's case
GetHuman: GetHuman-321128 - can you tell our other Xbox customers when your case took place?
GetHuman-321128: Yup. It was morning, on November 13th.
GetHuman: Did you reach out to Xbox, and if so, how?
GetHuman: And which of these common Xbox customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-321128 a list of common Xbox problems)
GetHuman-321128: "Recover Account" was why I was trying to call.
GetHuman-321128's review of Xbox customer service
GetHuman: So how would you sum up your experience for GetHuman's Xbox customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-321128: I bought an Xbox ***S and it broke down after * months. When making a claim for the warranty they have given us * tracking *'s none of them valid and when we try to confirm which one is the right one none of them turn out to even exist. I'm sure they will find the proper tracking numbers when the time comes to put a charge on my bank account. Xbox- you are pathetic! Never again will i purchase another one of your products! Oh and i like how you set up the microsoft points so i would never be able to spend them all. You are not being slick.. Do you think people are that stupid you greasy little rodents? **** you xbox you bunch of sneaky weasels!
GetHuman: Let's quantify your experience contacting Xbox. On a scale of 1 to 5, how easy is it go get help on a Xbox problem?
GetHuman-321128: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-321128: I'd give them a five out of five on communication.
GetHuman: And what about Xbox's ability to quickly and effectively address your problem?
GetHuman-321128: For that I would say two out of five.
GetHuman: And finally- any advice for other Xbox customers?
GetHuman-321128: Call them early in the day or late. Don't forget any personal or account information you might need for Xbox to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-321128 taken from his Xbox customer service problem that occurred on November 13th, 2017.