Xbox: I couldn't get any of my questions*concerns ans...

A Xbox customer review by GetHuman user ~Capt Frostii from November 23rd, 2017

Background on ~Capt Frostii's case

GetHuman: ~Capt Frostii - can you tell our other Xbox customers when your case took place?
~Capt Frostii: Yup. It was afternoon, on November 20th.
GetHuman: Did you reach out to Xbox, and if so, how?
~Capt Frostii: I used the 800-469-9269 number I found for on the GetHuman Xbox customer phone number page I was on: Xbox Customer Service Phone Number
GetHuman: And which of these common Xbox customer issues best describes the reason you wanted to talk to them?
(Shows ~Capt Frostii a list of common Xbox problems)
~Capt Frostii: "Billing" was why I was trying to call.

~Capt Frostii's review of Xbox customer service

GetHuman: So how would you sum up your experience for GetHuman's Xbox customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Capt Frostii: I couldn't get any of my questions*concerns answered and the lady I was talking to just hung up on me after a long wait.
GetHuman: Let's quantify your experience contacting Xbox. On a scale of 1 to 5, how easy is it go get help on a Xbox problem?
~Capt Frostii: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Capt Frostii: I'd give them a four out of five on communication.
GetHuman: And what about Xbox's ability to quickly and effectively address your problem?
~Capt Frostii: For that I would say five out of five.
GetHuman: And finally- any advice for other Xbox customers?
~Capt Frostii: Call them early in the day or late. Don't forget any personal or account information you might need for Xbox to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Capt Frostii taken from his Xbox customer service problem that occurred on November 20th, 2017.


3.11 of 5 stars | 433 reviews

~Capt Frostii's Xbox Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Xbox, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Xbox in any way.

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