I just took an update from xbox live last night...
A Xbox customer review by GetHuman user GetHuman-50615 from November 24th, 2017
Background on GetHuman-50615's case
GetHuman: GetHuman-50615 - can you tell our other Xbox customers when your case took place?
GetHuman-50615: Yes I can. It was evening, on November 18th.
GetHuman: Did you reach out to Xbox, and if so, how?
GetHuman: And which of these common Xbox customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-50615 a list of common Xbox problems)
GetHuman-50615: "Recover Account" was why I was trying to call.
GetHuman-50615's review of Xbox customer service
GetHuman: So how would you sum up your experience for GetHuman's Xbox customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-50615: I just took an update from xbox live last night, and when I played xbox again today. The xbox said my update "failed" for no reason and took away all my profiles and history, which pissed me off. So I hate xbox because all of the employees are clowns.
GetHuman: Let's quantify your experience contacting Xbox. On a scale of 1 to 5, how easy is it go get help on a Xbox problem?
GetHuman-50615: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-50615: I'd give them a two out of five on communication.
GetHuman: And what about Xbox's ability to quickly and effectively address your problem?
GetHuman-50615: For that I would say one out of five.
GetHuman: And finally- any advice for other Xbox customers?
GetHuman-50615: Call them early in the day or late. Don't forget any personal or account information you might need for Xbox to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-50615 taken from his Xbox customer service problem that occurred on November 18th, 2017.