Xbox: I purchased the gold family pack on ******** un...
A Xbox customer review by GetHuman user ~msmonbo from November 3rd, 2017
Background on ~msmonbo's case
GetHuman: ~msmonbo - can you tell our other Xbox customers when your case took place?
~msmonbo: Yes. It was afternoon, on October 25th.
GetHuman: Did you reach out to Xbox, and if so, how?
GetHuman: And which of these common Xbox customer issues best describes the reason you wanted to talk to them?
(Shows ~msmonbo a list of common Xbox problems)
~msmonbo: "Refund" was why I was trying to call.
~msmonbo's review of Xbox customer service
GetHuman: So how would you sum up your experience for GetHuman's Xbox customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~msmonbo: I purchased the gold family pack on ******** under my sons name not knowing this gave him control of the entire account. we refunded and recreated it with me as the primary.Now I cannot add any family members.I have now spent over twenty hours on the phone with support and been promised numerous calls back but only received *.My situation has been "escalated" apparently but nobody knows whats wrong. It has now been ** days and still no resolution I am about ready to cancel my account but I dont want to have to start with new gamertags all over again. Needless to say this is the worst customer service I have ever experienced!!!!I don't reccomend The Family Pack to ANYONE!!!!!
GetHuman: Let's quantify your experience contacting Xbox. On a scale of 1 to 5, how easy is it go get help on a Xbox problem?
~msmonbo: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~msmonbo: I'd give them a four out of five on communication.
GetHuman: And what about Xbox's ability to quickly and effectively address your problem?
~msmonbo: For that I would say one out of five.
GetHuman: And finally- any advice for other Xbox customers?
~msmonbo: Call them early in the day or late. Don't forget any personal or account information you might need for Xbox to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~msmonbo taken from his Xbox customer service problem that occurred on October 25th, 2017.