Xbox: I waited on hold forever and then the automated...
A Xbox customer review by GetHuman user ~Ash from November 18th, 2017
Background on ~Ash's case
GetHuman: ~Ash - can you tell our other Xbox customers when your case took place?
~Ash: Sure. It was late at night, on November 10th.
GetHuman: Did you reach out to Xbox, and if so, how?
GetHuman: And which of these common Xbox customer issues best describes the reason you wanted to talk to them?
(Shows ~Ash a list of common Xbox problems)
~Ash: "Technical support" was why I was trying to call.
~Ash's review of Xbox customer service
GetHuman: So how would you sum up your experience for GetHuman's Xbox customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ash: I waited on hold forever and then the automated voice asked for my console number before I talked to a representative so I entered it and then she said it looks like you haven't registered your Xbox on our website yet, goodbye. After all that it hangs up on me because I haven't registered my Xbox on their website? That is horrible customer service. I'll never buy another windows laptop or Xbox again in my life.
GetHuman: Let's quantify your experience contacting Xbox. On a scale of 1 to 5, how easy is it go get help on a Xbox problem?
~Ash: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ash: I'd give them a four out of five on communication.
GetHuman: And what about Xbox's ability to quickly and effectively address your problem?
~Ash: For that I would say one out of five.
GetHuman: And finally- any advice for other Xbox customers?
~Ash: Call them early in the day or late. Don't forget any personal or account information you might need for Xbox to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ash taken from his Xbox customer service problem that occurred on November 10th, 2017.