Xbox: The lady I talked to obviously didn't know what...

A Xbox customer review by GetHuman user ~NakiaMarie from November 27th, 2017

Background on ~NakiaMarie's case

GetHuman: ~NakiaMarie - can you tell our other Xbox customers when your case took place?
~NakiaMarie: Yes. It was middle of the night, on November 26th.
GetHuman: Did you reach out to Xbox, and if so, how?
~NakiaMarie: I used the 800-469-9269 number I found for on the GetHuman Xbox customer phone number page I was on: Xbox Customer Service Phone Number
GetHuman: And which of these common Xbox customer issues best describes the reason you wanted to talk to them?
(Shows ~NakiaMarie a list of common Xbox problems)
~NakiaMarie: "Billing" was why I was trying to call.

~NakiaMarie's review of Xbox customer service

GetHuman: So how would you sum up your experience for GetHuman's Xbox customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~NakiaMarie: The lady I talked to obviously didn't know what she was doing, therefore she couldn't be helpful. I had bought a year long Xbox live card and used it for not even half of it, my Xbox could connect to the internet my not live and I had tried to contact them online which didn't help or had to wait so long to talk to a person I had to hang up, and I finally got a hold of one and they couldn't help me because it my live had expired even though she could I couldn't connect for the time I did. Which is just a retarded way to do things. Obviously Xbox just wants to rip you off and doesn't care about customer satisfaction. I was a diehard Xbox fan until today. I'm switching to PlayStation.
GetHuman: Let's quantify your experience contacting Xbox. On a scale of 1 to 5, how easy is it go get help on a Xbox problem?
~NakiaMarie: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~NakiaMarie: I'd give them a one out of five on communication.
GetHuman: And what about Xbox's ability to quickly and effectively address your problem?
~NakiaMarie: For that I would say five out of five.
GetHuman: And finally- any advice for other Xbox customers?
~NakiaMarie: Call them early in the day or late. Don't forget any personal or account information you might need for Xbox to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~NakiaMarie taken from his Xbox customer service problem that occurred on November 26th, 2017.


3.11 of 5 stars | 433 reviews

~NakiaMarie's Xbox Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Xbox, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Xbox in any way.

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