Xbox: This is the WORST service I have ever received...

A Xbox customer review by GetHuman user GetHuman-79813 from November 25th, 2017

Background on GetHuman-79813's case

GetHuman: GetHuman-79813 - can you tell our other Xbox customers when your case took place?
GetHuman-79813: Yup. It was middle of the night, on November 15th.
GetHuman: Did you reach out to Xbox, and if so, how?
GetHuman-79813: I used the 800-469-9269 number I found for on the GetHuman Xbox customer phone number page I was on: Xbox Customer Service Phone Number
GetHuman: And which of these common Xbox customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-79813 a list of common Xbox problems)
GetHuman-79813: "Where to buy" was why I was trying to call.

GetHuman-79813's review of Xbox customer service

GetHuman: So how would you sum up your experience for GetHuman's Xbox customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-79813: This is the WORST service I have ever received. it was one thing after another. it will he here this day and they kept changing it. When I asked to talk to a manager she told me I would talk to Larry. Edward got on the line and just wanted to offer apologies and not resolution. refused to let me talk to anyone higher than him. I asked about Larry and he said that there was not anyone there names Larry. BIGGEST JOKE EVER!! you would think a multi million dollar company might care more about their customers..
GetHuman: Let's quantify your experience contacting Xbox. On a scale of 1 to 5, how easy is it go get help on a Xbox problem?
GetHuman-79813: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-79813: I'd give them a five out of five on communication.
GetHuman: And what about Xbox's ability to quickly and effectively address your problem?
GetHuman-79813: For that I would say three out of five.
GetHuman: And finally- any advice for other Xbox customers?
GetHuman-79813: Call them early in the day or late. Don't forget any personal or account information you might need for Xbox to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-79813 taken from his Xbox customer service problem that occurred on November 15th, 2017.


3.11 of 5 stars | 433 reviews

GetHuman-79813's Xbox Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Xbox, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Xbox in any way.

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