Xbox: XBox has volunteers taking chats to help their...
A Xbox customer review by GetHuman user ~debedeb from November 14th, 2017
Background on ~debedeb's case
GetHuman: ~debedeb - can you tell our other Xbox customers when your case took place?
~debedeb: Sure. It was morning, on November 5th.
GetHuman: Did you reach out to Xbox, and if so, how?
~debedeb: I used the 800-469-9269 number I found for on the GetHuman Xbox customer phone number page I was on: Xbox Customer Service Phone Number
GetHuman: And which of these common Xbox customer issues best describes the reason you wanted to talk to them?
Shows ~debedeb a list of common Xbox problems
~debedeb: "Report an Issue" was why I was trying to call.
~debedeb's review of Xbox customer service
GetHuman: So how would you sum up your experience for GetHuman's Xbox customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~debedeb: XBox has volunteers taking chats to help their customers, and they have no way of helping you. I have hackers breaking into my account as we speak and the wait time is * hrs....... That will take a lot of cell phone minute. I am listening to music from India loud!!!! Don't they know we are American company!!! America, I suggest give them **** for slave labor, and false labor. In fact I am looking for an attorney as we speak. I am sick of this kind of service from an AMerican company!! Can't get on oour account and our money is leaving withour notice...
GetHuman: Let's quantify your experience contacting Xbox. On a scale of 1 to 5, how easy is it go get help on a Xbox problem?
~debedeb: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~debedeb: I'd give them a five out of five on communication.
GetHuman: And what about Xbox's ability to quickly and effectively address your problem?
~debedeb: For that I would say two out of five.
GetHuman: And finally- any advice for other Xbox customers?
~debedeb: Call them early in the day or late. Don't forget any personal or account information you might need for Xbox to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~debedeb taken from his Xbox customer service problem that occurred on November 5th, 2017.
3.11 of 5 stars | 433 reviewsXbox ReviewsXbox's Phone NumberAll Xbox contact infoGeneral Xbox customer service info
~debedeb's Xbox Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars
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