Xbox regulations make it impossible to retrieve...

A Xbox customer review by GetHuman user GetHuman-111472 from November 25th, 2017

Background on GetHuman-111472's case

GetHuman: GetHuman-111472 - can you tell our other Xbox customers when your case took place?
GetHuman-111472: Yeah. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Xbox, and if so, how?
GetHuman-111472: I used the 800-469-9269 number I found for on the GetHuman Xbox customer phone number page I was on: Xbox Customer Service Phone Number
GetHuman: And which of these common Xbox customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-111472 a list of common Xbox problems)
GetHuman-111472: "Warranty claim" was why I was trying to call.

GetHuman-111472's review of Xbox customer service

GetHuman: So how would you sum up your experience for GetHuman's Xbox customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-111472: Xbox regulations make it impossible to retrieve your original email address and or password when you forget it sincexit was * years ago and I almost never use yahoo email. Ok I can varify my identity via social security maidens name. Address phone numbers birthday and so on... But nothing is good enough as proof of my I.d. accept my old *** password to yahoo? Your policy is ridiculous. Outrageous and so out of date. So out of touch to your custommers its rediculous how inconsiderate xbox live regulations and its owners etc... Are!!! Every time I turn around I go thru this and can't ever verify my **** ****. I mean can't you people do identity proof through voice recognition or video I'd verification? anything but the garbage I go thru every time u suspend my account for n reason roughly once a **** month. It gets worse as the years go by. The first few years of xbox live ownership I didn't have these problems. But it seems xbox live finds any made up and given reason to free my accou
GetHuman: Let's quantify your experience contacting Xbox. On a scale of 1 to 5, how easy is it go get help on a Xbox problem?
GetHuman-111472: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-111472: I'd give them a three out of five on communication.
GetHuman: And what about Xbox's ability to quickly and effectively address your problem?
GetHuman-111472: For that I would say two out of five.
GetHuman: And finally- any advice for other Xbox customers?
GetHuman-111472: Call them early in the day or late. Don't forget any personal or account information you might need for Xbox to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-111472 taken from his Xbox customer service problem that occurred on November 19th, 2017.


3.11 of 5 stars | 433 reviews

GetHuman-111472's Xbox Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Xbox, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Xbox in any way.

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