Xlibris Self-Publication: I filled out tax information last year online a...
A Xlibris Self-Publication customer review by GetHuman user ~rask from November 15th, 2017
Background on ~rask's case
GetHuman: ~rask - can you tell our other Xlibris Self-Publication customers when your case took place?
~rask: Yes I can. It was evening, on November 12th.
GetHuman: Did you reach out to Xlibris Self-Publication, and if so, how?
GetHuman: And which of these common Xlibris Self-Publication customer issues best describes the reason you wanted to talk to them?
(Shows ~rask a list of common Xlibris Self-Publication problems)
~rask: "Cancel service" was why I was trying to call.
~rask's review of Xlibris Self-Publication customer service
GetHuman: So how would you sum up your experience for GetHuman's Xlibris Self-Publication customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~rask: I filled out tax information last year online and am still having trouble collecting a complete royalty check. Xlibris is sending me partial checks and the rest to the IRS!!! This is unfair!!! Why does it take multiple calls and so much wasted time to get Xlibris to understand and resolve the problem instead of it continuing to reoccur??? I was on hold over ** minutes and my questions were not answered nor problem resolved. They will call back tomorrow...WHAT A JOKE!!!
GetHuman: Let's quantify your experience contacting Xlibris Self-Publication. On a scale of 1 to 5, how easy is it go get help on a Xlibris Self-Publication problem?
~rask: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~rask: I'd give them a four out of five on communication.
GetHuman: And what about Xlibris Self-Publication's ability to quickly and effectively address your problem?
~rask: For that I would say one out of five.
GetHuman: And finally- any advice for other Xlibris Self-Publication customers?
~rask: Call them early in the day or late. Don't forget any personal or account information you might need for Xlibris Self-Publication to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~rask taken from his Xlibris Self-Publication customer service problem that occurred on November 12th, 2017.
Xlibris Self-Publication
1.00 of 5 stars | 1 reviews
~rask's Xlibris Self-Publication Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars
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