I was playing one of the Yahoo games Toy Defens...
A Yahoo customer review by GetHuman user ~Alan from November 26th, 2017
Background on ~Alan's case
GetHuman: ~Alan - can you tell our other Yahoo customers when your case took place?
~Alan: Yes I can. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Yahoo, and if so, how?
GetHuman: And which of these common Yahoo customer issues best describes the reason you wanted to talk to them?
(Shows ~Alan a list of common Yahoo problems)
~Alan: "Update Account Information" was why I was trying to contact.
~Alan's review of Yahoo customer service
GetHuman: So how would you sum up your experience for GetHuman's Yahoo customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Alan: I was playing one of the Yahoo games Toy Defense *. I wanted to buy **** gold coins for $**.** and upgrade my soldiers. I entered my credit card info correctly and double checked for accuracy. Debit card payment would not go through. Wanted to talk directly to Yahoo customer care but was unable to. I am disatified with Yahoo's change in the way customers contact Yahoo. Yahoo is making it hard to contact them.
GetHuman: Let's quantify your experience contacting Yahoo. On a scale of 1 to 5, how easy is it go get help on a Yahoo problem?
~Alan: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Alan: I'd give them a one out of five on communication.
GetHuman: And what about Yahoo's ability to quickly and effectively address your problem?
~Alan: For that I would say four out of five.
GetHuman: And finally- any advice for other Yahoo customers?
~Alan: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Yahoo to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Alan taken from his Yahoo customer service problem that occurred on November 19th, 2017.