Yahoo: The system won' t let put in the real hold time...

A Yahoo customer review by GetHuman user ~On hold and still waiting from November 23rd, 2017

Background on ~On hold and still waiting's case

GetHuman: ~On hold and still waiting - can you tell our other Yahoo customers when your case took place?
~On hold and still waiting: Yes I can. It was morning, on November 19th.
GetHuman: Did you reach out to Yahoo, and if so, how?
~On hold and still waiting: I used a help page I found on the GetHuman Yahoo customer service contact info page: Contact Yahoo Customer Service
GetHuman: And which of these common Yahoo customer issues best describes the reason you wanted to talk to them?
(Shows ~On hold and still waiting a list of common Yahoo problems)
~On hold and still waiting: "Account Access" was why I was trying to contact.

~On hold and still waiting's review of Yahoo customer service

GetHuman: So how would you sum up your experience for GetHuman's Yahoo customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~On hold and still waiting: The system won' t let put in the real hold time. At this moment it is * hours ** minutes and still holding. I'm not normal, but just at this point just wanting to see if someone will pick up before I go to sleep at **PM.
GetHuman: Let's quantify your experience contacting Yahoo. On a scale of 1 to 5, how easy is it go get help on a Yahoo problem?
~On hold and still waiting: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~On hold and still waiting: I'd give them a three out of five on communication.
GetHuman: And what about Yahoo's ability to quickly and effectively address your problem?
~On hold and still waiting: For that I would say two out of five.
GetHuman: And finally- any advice for other Yahoo customers?
~On hold and still waiting: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Yahoo to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~On hold and still waiting taken from his Yahoo customer service problem that occurred on November 19th, 2017.

Yahoo

1.22 of 5 stars | 1292 reviews

~On hold and still waiting's Yahoo Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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