Yahoo: This is just a recording. I need a live person...

A Yahoo customer review by GetHuman user ~Lost soul from November 25th, 2017

Background on ~Lost soul's case

GetHuman: ~Lost soul - can you tell our other Yahoo customers when your case took place?
~Lost soul: Yes I can. It was evening, on November 16th.
GetHuman: Did you reach out to Yahoo, and if so, how?
~Lost soul: I used a help page I found on the GetHuman Yahoo customer service contact info page: Contact Yahoo Customer Service
GetHuman: And which of these common Yahoo customer issues best describes the reason you wanted to talk to them?
(Shows ~Lost soul a list of common Yahoo problems)
~Lost soul: "Update Account Information" was why I was trying to contact.

~Lost soul's review of Yahoo customer service

GetHuman: So how would you sum up your experience for GetHuman's Yahoo customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Lost soul: This is just a recording. I need a live person to speak to. Trying to get my mail unblocked has become a nightmare. Yahoo *****.
GetHuman: Let's quantify your experience contacting Yahoo. On a scale of 1 to 5, how easy is it go get help on a Yahoo problem?
~Lost soul: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Lost soul: I'd give them a two out of five on communication.
GetHuman: And what about Yahoo's ability to quickly and effectively address your problem?
~Lost soul: For that I would say one out of five.
GetHuman: And finally- any advice for other Yahoo customers?
~Lost soul: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Yahoo to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Lost soul taken from his Yahoo customer service problem that occurred on November 16th, 2017.

Yahoo

1.22 of 5 stars | 1292 reviews

~Lost soul's Yahoo Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Yahoo, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Yahoo in any way.

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