Yahoo: What is he point of the even having this servic...

A Yahoo customer review by GetHuman user ~Sick of yahoo from November 23rd, 2017

Background on ~Sick of yahoo's case

GetHuman: ~Sick of yahoo - can you tell our other Yahoo customers when your case took place?
~Sick of yahoo: Yes I can. It was late at night, on November 18th.
GetHuman: Did you reach out to Yahoo, and if so, how?
~Sick of yahoo: I used a help page I found on the GetHuman Yahoo customer service contact info page: Contact Yahoo Customer Service
GetHuman: And which of these common Yahoo customer issues best describes the reason you wanted to talk to them?
(Shows ~Sick of yahoo a list of common Yahoo problems)
~Sick of yahoo: "Fraud" was why I was trying to contact.

~Sick of yahoo's review of Yahoo customer service

GetHuman: So how would you sum up your experience for GetHuman's Yahoo customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Sick of yahoo: What is he point of the even having this service?*They are the ones causing my problems constantly locking my account because of a password change that they intiated I hate yahoo
GetHuman: Let's quantify your experience contacting Yahoo. On a scale of 1 to 5, how easy is it go get help on a Yahoo problem?
~Sick of yahoo: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Sick of yahoo: I'd give them a one out of five on communication.
GetHuman: And what about Yahoo's ability to quickly and effectively address your problem?
~Sick of yahoo: For that I would say four out of five.
GetHuman: And finally- any advice for other Yahoo customers?
~Sick of yahoo: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Yahoo to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Sick of yahoo taken from his Yahoo customer service problem that occurred on November 18th, 2017.

Yahoo

1.22 of 5 stars | 1292 reviews

~Sick of yahoo's Yahoo Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars

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