Why is Yahoo, so hard to get to a "LIVE PERSON...
A Yahoo customer review by GetHuman user ~Jack Wood from November 27th, 2017
Background on ~Jack Wood's case
GetHuman: ~Jack Wood - can you tell our other Yahoo customers when your case took place?
~Jack Wood: Yes. It was morning, on November 20th.
GetHuman: Did you reach out to Yahoo, and if so, how?
GetHuman: And which of these common Yahoo customer issues best describes the reason you wanted to talk to them?
(Shows ~Jack Wood a list of common Yahoo problems)
~Jack Wood: "Business Page" was why I was trying to contact.
~Jack Wood's review of Yahoo customer service
GetHuman: So how would you sum up your experience for GetHuman's Yahoo customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jack Wood: Why is Yahoo, so hard to get to a "LIVE PERSON"???? You keep telling me (in POP Ups)that your SERVER IS DOWN?...those POP Ups come and go as I am trying to use my mail? I don't know how you get customers to PAY YOU FOR THIS KIND OF SERVICE!?!
GetHuman: Let's quantify your experience contacting Yahoo. On a scale of 1 to 5, how easy is it go get help on a Yahoo problem?
~Jack Wood: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jack Wood: I'd give them a one out of five on communication.
GetHuman: And what about Yahoo's ability to quickly and effectively address your problem?
~Jack Wood: For that I would say one out of five.
GetHuman: And finally- any advice for other Yahoo customers?
~Jack Wood: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Yahoo to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jack Wood taken from his Yahoo customer service problem that occurred on November 20th, 2017.