Yahoo: they never answer phone, and never send codes...

A Yahoo customer review by GetHuman user GetHuman-lmvolup from November 30th, 2017

Background on GetHuman-lmvolup's case

GetHuman: GetHuman-lmvolup - can you tell our other Yahoo customers when your case took place?
GetHuman-lmvolup: Yeah. It was evening, on November 23rd.
GetHuman: Did you reach out to Yahoo, and if so, how?
GetHuman-lmvolup: I used a help page I found on the GetHuman Yahoo customer service contact info page: Contact Yahoo Customer Service
GetHuman: And which of these common Yahoo customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-lmvolup a list of common Yahoo problems)
GetHuman-lmvolup: "Account access" was why I was trying to contact.

GetHuman-lmvolup's review of Yahoo customer service

GetHuman: So how would you sum up your experience for GetHuman's Yahoo customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-lmvolup: they never answer phone, and never send codes, been trying for a year and a half now.
GetHuman: Can you tell the rest of us a bit more from what happened on 11/23/17?
GetHuman-lmvolup: My Id and password are correct, but they say i haven't accessed my account from this location which is incorrect. Now i need a code they send, but never send. Can't update my information. Had this account since ****, now i have to change over to a different service.
GetHuman: Let's quantify your experience contacting Yahoo. On a scale of 1 to 5, how easy is it go get help on a Yahoo problem?
GetHuman-lmvolup: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-lmvolup: I'd give them a four out of five on communication.
GetHuman: And what about Yahoo's ability to quickly and effectively address your problem?
GetHuman-lmvolup: For that I would say three out of five.
GetHuman: And finally- any advice for other Yahoo customers?
GetHuman-lmvolup: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Yahoo to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-lmvolup taken from his Yahoo customer service problem that occurred on November 23rd, 2017.

Yahoo

1.22 of 5 stars | 1292 reviews

GetHuman-lmvolup's Yahoo Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Yahoo, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Yahoo in any way.

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