Yelp: Categories suggested for problem explain where...
A Yelp customer review by GetHuman user ~royal pest control from November 27th, 2017
Background on ~royal pest control's case
GetHuman: ~royal pest control - can you tell our other Yelp customers when your case took place?
~royal pest control: Yeah. It was evening, on November 19th.
GetHuman: Did you reach out to Yelp, and if so, how?
GetHuman: And which of these common Yelp customer issues best describes the reason you wanted to talk to them?
(Shows ~royal pest control a list of common Yelp problems)
~royal pest control: "Setup Account" was why I was trying to contact.
~royal pest control's review of Yelp customer service
GetHuman: So how would you sum up your experience for GetHuman's Yelp customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~royal pest control: Categories suggested for problem explain where to go but no button to click to get there. Can't talk to anyone. Call via computer says click allow button but there is no button to push. Madding and wasting time.
GetHuman: Let's quantify your experience contacting Yelp. On a scale of 1 to 5, how easy is it go get help on a Yelp problem?
~royal pest control: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~royal pest control: I'd give them a one out of five on communication.
GetHuman: And what about Yelp's ability to quickly and effectively address your problem?
~royal pest control: For that I would say two out of five.
GetHuman: And finally- any advice for other Yelp customers?
~royal pest control: Call them early in the day or late. Don't forget any personal or account information you might need for Yelp to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~royal pest control taken from his Yelp customer service problem that occurred on November 19th, 2017.