Yelp: I need to speak with someone about a discrimina...
A Yelp customer review by GetHuman user ~mara stevens from November 23rd, 2017
Background on ~mara stevens's case
GetHuman: ~mara stevens - can you tell our other Yelp customers when your case took place?
~mara stevens: Yes. It was afternoon, on November 16th.
GetHuman: Did you reach out to Yelp, and if so, how?
GetHuman: And which of these common Yelp customer issues best describes the reason you wanted to talk to them?
(Shows ~mara stevens a list of common Yelp problems)
~mara stevens: "Someone is Harassing Me" was why I was trying to contact.
~mara stevens's review of Yelp customer service
GetHuman: So how would you sum up your experience for GetHuman's Yelp customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mara stevens: I need to speak with someone about a discriminatory review I received where I work causing me to loose my job. The language in the review goes against your listed policies yet nothing is being done about it. Please contact me to discuss this.*Thank you, Mara Stevens ***-***-**** or e-mail: *****@***.com
GetHuman: Let's quantify your experience contacting Yelp. On a scale of 1 to 5, how easy is it go get help on a Yelp problem?
~mara stevens: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mara stevens: I'd give them a one out of five on communication.
GetHuman: And what about Yelp's ability to quickly and effectively address your problem?
~mara stevens: For that I would say three out of five.
GetHuman: And finally- any advice for other Yelp customers?
~mara stevens: Call them early in the day or late. Don't forget any personal or account information you might need for Yelp to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mara stevens taken from his Yelp customer service problem that occurred on November 16th, 2017.