Yelp: It's your site and if you want people to use it...
A Yelp customer review by GetHuman user GetHuman-310906 from November 23rd, 2017
Background on GetHuman-310906's case
GetHuman: GetHuman-310906 - can you tell our other Yelp customers when your case took place?
GetHuman-310906: Sure. It was morning, on November 19th.
GetHuman: Did you reach out to Yelp, and if so, how?
GetHuman: And which of these common Yelp customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-310906 a list of common Yelp problems)
GetHuman-310906: "Refund" was why I was trying to contact.
GetHuman-310906's review of Yelp customer service
GetHuman: So how would you sum up your experience for GetHuman's Yelp customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-310906: It's your site and if you want people to use it, pay a LIVE HUMAN BEING to answer questions, and not just give tag numbers or useless choices that don't work anyway. Every situation is basically slightly different so don't bun us all together like bananas. We also are you customers and human beings. You wouldn't have this site if it wasn't for us.
GetHuman: Let's quantify your experience contacting Yelp. On a scale of 1 to 5, how easy is it go get help on a Yelp problem?
GetHuman-310906: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-310906: I'd give them a three out of five on communication.
GetHuman: And what about Yelp's ability to quickly and effectively address your problem?
GetHuman-310906: For that I would say one out of five.
GetHuman: And finally- any advice for other Yelp customers?
GetHuman-310906: Call them early in the day or late. Don't forget any personal or account information you might need for Yelp to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-310906 taken from his Yelp customer service problem that occurred on November 19th, 2017.