Yelp: The person was nice but could not of course hel...
A Yelp customer review by GetHuman user ~beaten down small bus owner from November 26th, 2017
Background on ~beaten down small bus owner's case
GetHuman: ~beaten down small bus owner - can you tell our other Yelp customers when your case took place?
~beaten down small bus owner: Yeah. It was morning, on November 17th.
GetHuman: Did you reach out to Yelp, and if so, how?
GetHuman: And which of these common Yelp customer issues best describes the reason you wanted to talk to them?
(Shows ~beaten down small bus owner a list of common Yelp problems)
~beaten down small bus owner: "Setup Account" was why I was trying to contact.
~beaten down small bus owner's review of Yelp customer service
GetHuman: So how would you sum up your experience for GetHuman's Yelp customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~beaten down small bus owner: The person was nice but could not of course help me with my problem of showing the negative reviews that are obviously written by competitors promoting their businesses and trashing mine, while hiding all the positive reviews. I just hate yelp SO MUCH. May you reap what you sow you total crooks.
GetHuman: Let's quantify your experience contacting Yelp. On a scale of 1 to 5, how easy is it go get help on a Yelp problem?
~beaten down small bus owner: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~beaten down small bus owner: I'd give them a one out of five on communication.
GetHuman: And what about Yelp's ability to quickly and effectively address your problem?
~beaten down small bus owner: For that I would say two out of five.
GetHuman: And finally- any advice for other Yelp customers?
~beaten down small bus owner: Call them early in the day or late. Don't forget any personal or account information you might need for Yelp to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~beaten down small bus owner taken from his Yelp customer service problem that occurred on November 17th, 2017.