Yelp.com is posting false reviews on companies...
A Yelp customer review by GetHuman user ~Small Business in America from November 24th, 2017
Background on ~Small Business in America's case
GetHuman: ~Small Business in America - can you tell our other Yelp customers when your case took place?
~Small Business in America: Sure. It was late at night, on November 19th.
GetHuman: Did you reach out to Yelp, and if so, how?
GetHuman: And which of these common Yelp customer issues best describes the reason you wanted to talk to them?
(Shows ~Small Business in America a list of common Yelp problems)
~Small Business in America: "Refund" was why I was trying to contact.
~Small Business in America's review of Yelp customer service
GetHuman: So how would you sum up your experience for GetHuman's Yelp customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Small Business in America: Yelp.com is posting false reviews on companies and refuses to correct them. This is causing financial damage deliberately with malice. Class action suit is needed.
GetHuman: Let's quantify your experience contacting Yelp. On a scale of 1 to 5, how easy is it go get help on a Yelp problem?
~Small Business in America: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Small Business in America: I'd give them a two out of five on communication.
GetHuman: And what about Yelp's ability to quickly and effectively address your problem?
~Small Business in America: For that I would say three out of five.
GetHuman: And finally- any advice for other Yelp customers?
~Small Business in America: Call them early in the day or late. Don't forget any personal or account information you might need for Yelp to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Small Business in America taken from his Yelp customer service problem that occurred on November 19th, 2017.