Yelp: no person to talk to about the wrong informatio...
A Yelp customer review by GetHuman user ~Helios cafe from November 25th, 2017
Background on ~Helios cafe's case
GetHuman: ~Helios cafe - can you tell our other Yelp customers when your case took place?
~Helios cafe: Yeah. It was middle of the night, on November 16th.
GetHuman: Did you reach out to Yelp, and if so, how?
GetHuman: And which of these common Yelp customer issues best describes the reason you wanted to talk to them?
(Shows ~Helios cafe a list of common Yelp problems)
~Helios cafe: "Someone is Harassing Me" was why I was trying to contact.
~Helios cafe's review of Yelp customer service
GetHuman: So how would you sum up your experience for GetHuman's Yelp customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Helios cafe: no person to talk to about the wrong information on my new restaurant information or to find out a password. this is awful!!! and do you care?
GetHuman: Let's quantify your experience contacting Yelp. On a scale of 1 to 5, how easy is it go get help on a Yelp problem?
~Helios cafe: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Helios cafe: I'd give them a one out of five on communication.
GetHuman: And what about Yelp's ability to quickly and effectively address your problem?
~Helios cafe: For that I would say four out of five.
GetHuman: And finally- any advice for other Yelp customers?
~Helios cafe: Call them early in the day or late. Don't forget any personal or account information you might need for Yelp to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Helios cafe taken from his Yelp customer service problem that occurred on November 16th, 2017.