Yodel: Managed to speak to a human! Phoned the contact...
A Yodel customer review by GetHuman user ~El Tel from November 28th, 2017
Background on ~El Tel's case
GetHuman: ~El Tel - can you tell our other Yodel customers when your case took place?
~El Tel: Yup. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to Yodel, and if so, how?
GetHuman: And which of these common Yodel customer issues best describes the reason you wanted to talk to them?
(Shows ~El Tel a list of common Yodel problems)
~El Tel: "Problem With a Delivery" was why I was trying to contact.
~El Tel's review of Yodel customer service
GetHuman: So how would you sum up your experience for GetHuman's Yodel customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~El Tel: Managed to speak to a human! Phoned the contact number, gave my tracking number but said "no" to the questions about wanting to arrange a redelivery and to collect from a depot. Finally got through to a customer services guy who phoned my local depot and they admitted their mistake and arranged for me to collect the package today rather than having to wait to the following day as their system had tried to force me to.
GetHuman: Let's quantify your experience contacting Yodel. On a scale of 1 to 5, how easy is it go get help on a Yodel problem?
~El Tel: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~El Tel: I'd give them a one out of five on communication.
GetHuman: And what about Yodel's ability to quickly and effectively address your problem?
~El Tel: For that I would say one out of five.
GetHuman: And finally- any advice for other Yodel customers?
~El Tel: Call them early in the day or late. Don't forget any personal or account information you might need for Yodel to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~El Tel taken from his Yodel customer service problem that occurred on November 22nd, 2017.