York Region Transit: wanted to speak to a live person, pressed zero...

A York Region Transit customer review by GetHuman user ~Tina from November 19th, 2017

Background on ~Tina's case

GetHuman: ~Tina - can you tell our other York Region Transit customers when your case took place?
~Tina: Yes. It was middle of the night, on November 13th.
GetHuman: Did you reach out to York Region Transit, and if so, how?
~Tina: I used the 905-762-2100 number I found for on the GetHuman York Region Transit customer phone number page I was on: York Region Transit Customer Service Phone Number
GetHuman: And which of these common York Region Transit customer issues best describes the reason you wanted to talk to them?
(Shows ~Tina a list of common York Region Transit problems)
~Tina: "Loyalty program" was why I was trying to call.

~Tina's review of York Region Transit customer service

GetHuman: So how would you sum up your experience for GetHuman's York Region Transit customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Tina: wanted to speak to a live person, pressed zero and kept getting disconnected had to hang up as no one was answering
GetHuman: Let's quantify your experience contacting York Region Transit. On a scale of 1 to 5, how easy is it go get help on a York Region Transit problem?
~Tina: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Tina: I'd give them a five out of five on communication.
GetHuman: And what about York Region Transit's ability to quickly and effectively address your problem?
~Tina: For that I would say one out of five.
GetHuman: And finally- any advice for other York Region Transit customers?
~Tina: Call them early in the day or late. Don't forget any personal or account information you might need for York Region Transit to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Tina taken from his York Region Transit customer service problem that occurred on November 13th, 2017.

York Region Transit

2.67 of 5 stars | 3 reviews

~Tina's York Region Transit Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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