YouMail: no notification when call comes in

A YouMail customer review by GetHuman user GetHuman-pfeif from December 7th, 2017

Background on GetHuman-pfeif's case

GetHuman: GetHuman-pfeif - can you tell our other YouMail customers when your case took place?
GetHuman-pfeif: Yes. It was middle of the night, on December 6th.
GetHuman: Did you reach out to YouMail, and if so, how?
GetHuman-pfeif: I used a help page I found on the GetHuman YouMail customer service contact info page: Contact YouMail Customer Service
GetHuman: And which of these common YouMail customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-pfeif a list of common YouMail problems)
GetHuman-pfeif: "None of those really matches why I wanted to contact YouMail that day." was why I was trying to contact.

GetHuman-pfeif's review of YouMail customer service

GetHuman: So how would you sum up your experience for GetHuman's YouMail customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-pfeif: no notification when call comes in
GetHuman: Can you tell the rest of us a bit more from what happened on 12/06/17?
GetHuman-pfeif: no notification sound
GetHuman: Let's quantify your experience contacting YouMail. On a scale of 1 to 5, how easy is it go get help on a YouMail problem?
GetHuman-pfeif: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-pfeif: I'd give them a two out of five on communication.
GetHuman: And what about YouMail's ability to quickly and effectively address your problem?
GetHuman-pfeif: For that I would say five out of five.
GetHuman: And finally- any advice for other YouMail customers?
GetHuman-pfeif: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for YouMail to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-pfeif taken from his YouMail customer service problem that occurred on December 6th, 2017.

YouMail

3.20 of 5 stars | 49 reviews

GetHuman-pfeif's YouMail Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like YouMail, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with YouMail in any way.

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