YouTube: I rented * movie and bought another. Skyline, a...

A YouTube customer review by GetHuman user ~cosmo jones from November 26th, 2017

Background on ~cosmo jones's case

GetHuman: ~cosmo jones - can you tell our other YouTube customers when your case took place?
~cosmo jones: Sure. It was afternoon, on November 20th.
GetHuman: Did you reach out to YouTube, and if so, how?
~cosmo jones: I used the 650-253-0000 number I found for on the GetHuman YouTube customer phone number page I was on: YouTube Customer Service Phone Number
GetHuman: And which of these common YouTube customer issues best describes the reason you wanted to talk to them?
Shows ~cosmo jones a list of common YouTube problems
~cosmo jones: "Lower my bill" was why I was trying to call.

~cosmo jones's review of YouTube customer service

GetHuman: So how would you sum up your experience for GetHuman's YouTube customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~cosmo jones: I rented * movie and bought another. Skyline, and Guardians of the Galaxy. Neither would play although the trailers worked fine. I was instructed to download Adobe flash and since then absolutely nothing will play on you tube. I keep getting a message saying Adobe has crashed and each time I reload it just re crashes.
GetHuman: Let's quantify your experience contacting YouTube. On a scale of 1 to 5, how easy is it go get help on a YouTube problem?
~cosmo jones: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~cosmo jones: I'd give them a four out of five on communication.
GetHuman: And what about YouTube's ability to quickly and effectively address your problem?
~cosmo jones: For that I would say three out of five.
GetHuman: And finally- any advice for other YouTube customers?
~cosmo jones: Call them early in the day or late. Don't forget any personal or account information you might need for YouTube to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~cosmo jones taken from his YouTube customer service problem that occurred on November 20th, 2017.


1.54 of 5 stars | 119 reviews
YouTube ReviewsYouTube's Phone NumberAll YouTube contact infoGeneral YouTube customer service info
~cosmo jones's YouTube Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars
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