YouTube: They had me wait ** minutes, only for a phone r...

A YouTube customer review by GetHuman user ~PD2525 from November 26th, 2017

Background on ~PD2525's case

GetHuman: ~PD2525 - can you tell our other YouTube customers when your case took place?
~PD2525: Yes I can. It was morning, on November 22nd.
GetHuman: Did you reach out to YouTube, and if so, how?
~PD2525: I used the 650-253-0000 number I found for on the GetHuman YouTube customer phone number page I was on: YouTube Customer Service Phone Number
GetHuman: And which of these common YouTube customer issues best describes the reason you wanted to talk to them?
Shows ~PD2525 a list of common YouTube problems
~PD2525: "Technical support" was why I was trying to call.

~PD2525's review of YouTube customer service

GetHuman: So how would you sum up your experience for GetHuman's YouTube customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~PD2525: They had me wait ** minutes, only for a phone robot to tell me they all left and to call back another day, then hang up on me.
GetHuman: Let's quantify your experience contacting YouTube. On a scale of 1 to 5, how easy is it go get help on a YouTube problem?
~PD2525: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~PD2525: I'd give them a one out of five on communication.
GetHuman: And what about YouTube's ability to quickly and effectively address your problem?
~PD2525: For that I would say four out of five.
GetHuman: And finally- any advice for other YouTube customers?
~PD2525: Call them early in the day or late. Don't forget any personal or account information you might need for YouTube to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~PD2525 taken from his YouTube customer service problem that occurred on November 22nd, 2017.

YouTube

1.54 of 5 stars | 119 reviews
YouTube ReviewsYouTube's Phone NumberAll YouTube contact infoGeneral YouTube customer service info
~PD2525's YouTube Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars
GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like YouTube, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with YouTube in any way.
Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free reviews, tools and information. You can help!