YouTube: waited * hours until my phone died. Just want t...
A YouTube customer review by GetHuman user ~Need lots of help!! from November 25th, 2017
Background on ~Need lots of help!!'s case
GetHuman: ~Need lots of help!! - can you tell our other YouTube customers when your case took place?
~Need lots of help!!: Yup. It was evening, on November 16th.
GetHuman: Did you reach out to YouTube, and if so, how?
GetHuman: And which of these common YouTube customer issues best describes the reason you wanted to talk to them?
(Shows ~Need lots of help!! a list of common YouTube problems)
~Need lots of help!!: "Complaint" was why I was trying to contact.
~Need lots of help!!'s review of YouTube customer service
GetHuman: So how would you sum up your experience for GetHuman's YouTube customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Need lots of help!!: waited * hours until my phone died. Just want to know why my youtube account is suspended. * of my videos were reported at the same time by someone so google just decides to suspend me for no explanation.
GetHuman: Let's quantify your experience contacting YouTube. On a scale of 1 to 5, how easy is it go get help on a YouTube problem?
~Need lots of help!!: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Need lots of help!!: I'd give them a one out of five on communication.
GetHuman: And what about YouTube's ability to quickly and effectively address your problem?
~Need lots of help!!: For that I would say one out of five.
GetHuman: And finally- any advice for other YouTube customers?
~Need lots of help!!: Call them early in the day or late. Don't forget any personal or account information you might need for YouTube to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Need lots of help!! taken from his YouTube customer service problem that occurred on November 16th, 2017.