Youngexplorers.com: I ordered a toy for my grandson. I did not rece...
A Youngexplorers.com customer review by GetHuman user ~Ruthiep from November 14th, 2017
Background on ~Ruthiep's case
GetHuman: ~Ruthiep - can you tell our other Youngexplorers.com customers when your case took place?
~Ruthiep: Yes I can. It was middle of the night, on November 9th.
GetHuman: Did you reach out to Youngexplorers.com, and if so, how?
GetHuman: And which of these common Youngexplorers.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Ruthiep a list of common Youngexplorers.com problems)
~Ruthiep: "Change order" was why I was trying to call.
~Ruthiep's review of Youngexplorers.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Youngexplorers.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ruthiep: I ordered a toy for my grandson. I did not receive notice, but when I tried to input his Order Number, it did not confirm it. I called and was told the last * digits on my credit card were "not going through". They had no intention of emailing or calling me, they just Let it go. then I had to pay over $** to get it at all, and it will not arrive until December **th. I will not be working with this company any longer.
GetHuman: Let's quantify your experience contacting Youngexplorers.com. On a scale of 1 to 5, how easy is it go get help on a Youngexplorers.com problem?
~Ruthiep: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ruthiep: I'd give them a four out of five on communication.
GetHuman: And what about Youngexplorers.com's ability to quickly and effectively address your problem?
~Ruthiep: For that I would say one out of five.
GetHuman: And finally- any advice for other Youngexplorers.com customers?
~Ruthiep: Call them early in the day or late. Don't forget any personal or account information you might need for Youngexplorers.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ruthiep taken from his Youngexplorers.com customer service problem that occurred on November 9th, 2017.
Youngexplorers.com
1.00 of 5 stars | 1 reviews
~Ruthiep's Youngexplorers.com Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars
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