Zagg: I ordered a screen protector from them on Sept...
A Zagg customer review by GetHuman user GetHuman-20855 from November 24th, 2017
Background on GetHuman-20855's case
GetHuman: GetHuman-20855 - can you tell our other Zagg customers when your case took place?
GetHuman-20855: Yes I can. It was afternoon, on November 17th.
GetHuman: Did you reach out to Zagg, and if so, how?
GetHuman: And which of these common Zagg customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-20855 a list of common Zagg problems)
GetHuman-20855: "Change order" was why I was trying to call.
GetHuman-20855's review of Zagg customer service
GetHuman: So how would you sum up your experience for GetHuman's Zagg customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-20855: I ordered a screen protector from them on September **rd of **** and it's now October *th, I have yet to receive my protector and when I check shipping all it says is "order in process" I tried to call customer service and sat on the phone for ** minutes each time I called (* times) still getting no response. And I need to get ahold of someone to help me because I want my money back if it's not going to come.
GetHuman: Let's quantify your experience contacting Zagg. On a scale of 1 to 5, how easy is it go get help on a Zagg problem?
GetHuman-20855: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-20855: I'd give them a three out of five on communication.
GetHuman: And what about Zagg's ability to quickly and effectively address your problem?
GetHuman-20855: For that I would say five out of five.
GetHuman: And finally- any advice for other Zagg customers?
GetHuman-20855: Call them early in the day or late. Don't forget any personal or account information you might need for Zagg to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-20855 taken from his Zagg customer service problem that occurred on November 17th, 2017.