Zillow: I can not get anyone to talk to me about my pro...
A Zillow customer review by GetHuman user GetHuman-137661 from November 23rd, 2017
Background on GetHuman-137661's case
GetHuman: GetHuman-137661 - can you tell our other Zillow customers when your case took place?
GetHuman-137661: Sure. It was morning, on November 15th.
GetHuman: Did you reach out to Zillow, and if so, how?
GetHuman: And which of these common Zillow customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-137661 a list of common Zillow problems)
GetHuman-137661: "Update Property Info" was why I was trying to call.
GetHuman-137661's review of Zillow customer service
GetHuman: So how would you sum up your experience for GetHuman's Zillow customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-137661: I can not get anyone to talk to me about my problem and I have lost out on selling my house several times. It would be nice if you could talk to a real person. I want to sell my house and buy another in another state and need to do it ASAP. Zillow and Trulia are holding me back! Please some one call me **********.
GetHuman: Let's quantify your experience contacting Zillow. On a scale of 1 to 5, how easy is it go get help on a Zillow problem?
GetHuman-137661: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-137661: I'd give them a one out of five on communication.
GetHuman: And what about Zillow's ability to quickly and effectively address your problem?
GetHuman-137661: For that I would say three out of five.
GetHuman: And finally- any advice for other Zillow customers?
GetHuman-137661: Call them early in the day or late. Don't forget any personal or account information you might need for Zillow to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-137661 taken from his Zillow customer service problem that occurred on November 15th, 2017.