Zillow: They won't help catch a scam artist. They just...
A Zillow customer review by GetHuman user ~carol Mendenhall from November 22nd, 2017
Background on ~carol Mendenhall's case
GetHuman: ~carol Mendenhall - can you tell our other Zillow customers when your case took place?
~carol Mendenhall: Yes I can. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Zillow, and if so, how?
GetHuman: And which of these common Zillow customer issues best describes the reason you wanted to talk to them?
(Shows ~carol Mendenhall a list of common Zillow problems)
~carol Mendenhall: "Overcharge/Strange charge" was why I was trying to call.
~carol Mendenhall's review of Zillow customer service
GetHuman: So how would you sum up your experience for GetHuman's Zillow customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~carol Mendenhall: They won't help catch a scam artist. They just keep letting him use our information to steal our money.
GetHuman: Let's quantify your experience contacting Zillow. On a scale of 1 to 5, how easy is it go get help on a Zillow problem?
~carol Mendenhall: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~carol Mendenhall: I'd give them a one out of five on communication.
GetHuman: And what about Zillow's ability to quickly and effectively address your problem?
~carol Mendenhall: For that I would say one out of five.
GetHuman: And finally- any advice for other Zillow customers?
~carol Mendenhall: Call them early in the day or late. Don't forget any personal or account information you might need for Zillow to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~carol Mendenhall taken from his Zillow customer service problem that occurred on November 19th, 2017.