Zillow: its a fake site. We never listed the property f...
A Zillow customer review by GetHuman user GetHuman-20274 from November 17th, 2017
Background on GetHuman-20274's case
GetHuman: GetHuman-20274 - can you tell our other Zillow customers when your case took place?
GetHuman-20274: Yes. It was afternoon, on November 9th.
GetHuman: Did you reach out to Zillow, and if so, how?
GetHuman: And which of these common Zillow customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-20274 a list of common Zillow problems)
GetHuman-20274: "Overcharge/Strange charge" was why I was trying to call.
GetHuman-20274's review of Zillow customer service
GetHuman: So how would you sum up your experience for GetHuman's Zillow customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-20274: its a fake site. We never listed the property for sale Zillow did. zestimate have no logic my neighbors house is $***,*** more than mine which in real world has smaller sq ft posted on zillow .
GetHuman: Let's quantify your experience contacting Zillow. On a scale of 1 to 5, how easy is it go get help on a Zillow problem?
GetHuman-20274: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-20274: I'd give them a one out of five on communication.
GetHuman: And what about Zillow's ability to quickly and effectively address your problem?
GetHuman-20274: For that I would say four out of five.
GetHuman: And finally- any advice for other Zillow customers?
GetHuman-20274: Call them early in the day or late. Don't forget any personal or account information you might need for Zillow to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-20274 taken from his Zillow customer service problem that occurred on November 9th, 2017.