Zinio: Posted *.**.** *:** p.m. EDT. I was unable to g...
A Zinio customer review by GetHuman user ~Carol from November 7th, 2017
Background on ~Carol's case
GetHuman: ~Carol - can you tell our other Zinio customers when your case took place?
~Carol: Sure. It was afternoon, on November 4th.
GetHuman: Did you reach out to Zinio, and if so, how?
GetHuman: And which of these common Zinio customer issues best describes the reason you wanted to talk to them?
(Shows ~Carol a list of common Zinio problems)
~Carol: "None of those really matches why I wanted to call Zinio that day." was why I was trying to call.
~Carol's review of Zinio customer service
GetHuman: So how would you sum up your experience for GetHuman's Zinio customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Carol: Posted *.**.** *:** p.m. EDT. I was unable to get past the recorded message. I also called an "***" number and got the same response - a phone ringing, then nothing. Directions and information when I was logging in to subscribe to the magazine I had selected were confusing. I have found no way to contact the company to cancel the subscription I selected. Total waste of time and money. Carol
GetHuman: Let's quantify your experience contacting Zinio. On a scale of 1 to 5, how easy is it go get help on a Zinio problem?
~Carol: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Carol: I'd give them a two out of five on communication.
GetHuman: And what about Zinio's ability to quickly and effectively address your problem?
~Carol: For that I would say five out of five.
GetHuman: And finally- any advice for other Zinio customers?
~Carol: Call them early in the day or late. Don't forget any personal or account information you might need for Zinio to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Carol taken from his Zinio customer service problem that occurred on November 4th, 2017.