Zinio "optimized" the app so it no longer runs...
A Zinio customer review by GetHuman user ~Rusty Paul from November 16th, 2017
Background on ~Rusty Paul's case
GetHuman: ~Rusty Paul - can you tell our other Zinio customers when your case took place?
~Rusty Paul: Yup. It was afternoon, on November 10th.
GetHuman: Did you reach out to Zinio, and if so, how?
GetHuman: And which of these common Zinio customer issues best describes the reason you wanted to talk to them?
(Shows ~Rusty Paul a list of common Zinio problems)
~Rusty Paul: "None of those really matches why I wanted to call Zinio that day." was why I was trying to call.
~Rusty Paul's review of Zinio customer service
GetHuman: So how would you sum up your experience for GetHuman's Zinio customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Rusty Paul: Zinio "optimized" the app so it no longer runs on more than **% of the PC population. They didn't forewarn, only "recommended" an browser upgrade or change, and the result is I can't even read my stuff. What's more, they think Zinio must be the only critical app in my life, so critical that I'll upgrade my system for no other reason than to read an e-zine, regardless of the impact on the rest of the system. Get real. And get another customer, this one's gone.
GetHuman: Let's quantify your experience contacting Zinio. On a scale of 1 to 5, how easy is it go get help on a Zinio problem?
~Rusty Paul: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Rusty Paul: I'd give them a three out of five on communication.
GetHuman: And what about Zinio's ability to quickly and effectively address your problem?
~Rusty Paul: For that I would say four out of five.
GetHuman: And finally- any advice for other Zinio customers?
~Rusty Paul: Call them early in the day or late. Don't forget any personal or account information you might need for Zinio to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Rusty Paul taken from his Zinio customer service problem that occurred on November 10th, 2017.