ZipCloud.com: The Chase Dispute rep actually dialed the numbe...
A ZipCloud.com customer review by GetHuman user ~catsbreath from November 17th, 2017
Background on ~catsbreath's case
GetHuman: ~catsbreath - can you tell our other ZipCloud.com customers when your case took place?
~catsbreath: Sure. It was evening, on November 15th.
GetHuman: Did you reach out to ZipCloud.com, and if so, how?
GetHuman: And which of these common ZipCloud.com customer issues best describes the reason you wanted to talk to them?
(Shows ~catsbreath a list of common ZipCloud.com problems)
~catsbreath: "Cancel service" was why I was trying to call.
~catsbreath's review of ZipCloud.com customer service
GetHuman: So how would you sum up your experience for GetHuman's ZipCloud.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~catsbreath: The Chase Dispute rep actually dialed the number and then patched me in to the call. **I had a terrible time with this company. It offers cloud storage but has confusing add-ons and a labyrinthian cancellation process, with no way other than email to reach them shown on their website. When I tried to cancel, they bombarded me with additional 'offers' - and the links to find out about them or contact them signed me up with no warning! I responded to a 'learn more' link for *** GB for $* and immediately was charged $**.**. Anyhow, my credit card company gave me the *** number above and the CC company rep dialed the number and then patched me in so all * of us were on. There was a live person at that number, who assured me she'd cancel the account and give a refund. It may take a few days to see that on my CC. Given my frustration with the company so far, I won't trust it until the credit is posted.
GetHuman: Let's quantify your experience contacting ZipCloud.com. On a scale of 1 to 5, how easy is it go get help on a ZipCloud.com problem?
~catsbreath: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~catsbreath: I'd give them a four out of five on communication.
GetHuman: And what about ZipCloud.com's ability to quickly and effectively address your problem?
~catsbreath: For that I would say one out of five.
GetHuman: And finally- any advice for other ZipCloud.com customers?
~catsbreath: Call them early in the day or late. Don't forget any personal or account information you might need for ZipCloud.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~catsbreath taken from his ZipCloud.com customer service problem that occurred on November 15th, 2017.
ZipCloud.com
2.00 of 5 stars | 2 reviews
~catsbreath's ZipCloud.com Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars
GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like ZipCloud.com, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with ZipCloud.com in any way.