ZocDoc.com: I FOUND THE DOCTOR THAT I WANTED, THE ONLY THIN...
A ZocDoc.com customer review by GetHuman user GetHuman-138690 from November 14th, 2017
Background on GetHuman-138690's case
GetHuman: GetHuman-138690 - can you tell our other ZocDoc.com customers when your case took place?
GetHuman-138690: Yes I can. It was middle of the night, on November 12th.
GetHuman: Did you reach out to ZocDoc.com, and if so, how?
GetHuman: And which of these common ZocDoc.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-138690 a list of common ZocDoc.com problems)
GetHuman-138690: "Change plan" was why I was trying to call.
GetHuman-138690's review of ZocDoc.com customer service
GetHuman: So how would you sum up your experience for GetHuman's ZocDoc.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-138690: I FOUND THE DOCTOR THAT I WANTED, THE ONLY THING WITH THE ON-LINE APPOINTMENT WAS THAT IT SHOWED *:** AS AN AVAILABLE TIME AND THAT WAS GREAT FOR ME. HOWEVER, I DID CALL THE DOCTOR TO CONFIRM AND IT DID NOT REFLECT ON THEIR RECORDS. THEY DID GIVE ME AN APPOINTMENT FOR THE SAME DAY AT AN EARLIER TIME AND IN THE END ALL WAS WELL.* JOANN PISON
GetHuman: Let's quantify your experience contacting ZocDoc.com. On a scale of 1 to 5, how easy is it go get help on a ZocDoc.com problem?
GetHuman-138690: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-138690: I'd give them a three out of five on communication.
GetHuman: And what about ZocDoc.com's ability to quickly and effectively address your problem?
GetHuman-138690: For that I would say two out of five.
GetHuman: And finally- any advice for other ZocDoc.com customers?
GetHuman-138690: Call them early in the day or late. Don't forget any personal or account information you might need for ZocDoc.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-138690 taken from his ZocDoc.com customer service problem that occurred on November 12th, 2017.
ZocDoc.com
1.00 of 5 stars | 5 reviews
GetHuman-138690's ZocDoc.com Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars
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