Zoosk: I WANT TO CONFIRM THAT I HAVE DISCONTINUED MY M...
A Zoosk customer review by GetHuman user ~Ms Happiness from November 27th, 2017
Background on ~Ms Happiness's case
GetHuman: ~Ms Happiness - can you tell our other Zoosk customers when your case took place?
~Ms Happiness: Sure. It was morning, on November 24th.
GetHuman: Did you reach out to Zoosk, and if so, how?
GetHuman: And which of these common Zoosk customer issues best describes the reason you wanted to talk to them?
(Shows ~Ms Happiness a list of common Zoosk problems)
~Ms Happiness: "Cancel service" was why I was trying to call.
~Ms Happiness's review of Zoosk customer service
GetHuman: So how would you sum up your experience for GetHuman's Zoosk customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ms Happiness: I WANT TO CONFIRM THAT I HAVE DISCONTINUED MY MEMBERSHIP AND ENSURE THAT ZOOSCK IS UNABLE TO TAKE ANY FURTHER MONIES OUT OF MY ACCOUNT. A REPLY WILL BE A MIRACLE !!!!! I HAVE SPENT DAYS MAILING, TRYING TO CALL, AND SENDING MAILS - NO RESPONSE. READ THE LIST OF COMPLAINTS AGAINST THIS SITE AND CONFIRM ASAP OR I WILL DO EXACTLY WHAT OTHERS HAVE DONE AS A LAST RESORT - FILE AN OFFICIAL COMPLAINT. I HAVE RECORDED ALL THE TIME AND EFFORT I HAVE SPENT TRYING TO GET CONFIRMATION THAT I HAVE DELETED MY ACCOUNT. ENOUGH IS ENOUGH.*******@***.com
GetHuman: Let's quantify your experience contacting Zoosk. On a scale of 1 to 5, how easy is it go get help on a Zoosk problem?
~Ms Happiness: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ms Happiness: I'd give them a two out of five on communication.
GetHuman: And what about Zoosk's ability to quickly and effectively address your problem?
~Ms Happiness: For that I would say five out of five.
GetHuman: And finally- any advice for other Zoosk customers?
~Ms Happiness: Call them early in the day or late. Don't forget any personal or account information you might need for Zoosk to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ms Happiness taken from his Zoosk customer service problem that occurred on November 24th, 2017.