Zoosk: I have been trying to get a hold of you. I can...
A Zoosk customer review by GetHuman user ~lununez from November 25th, 2017
Background on ~lununez's case
GetHuman: ~lununez - can you tell our other Zoosk customers when your case took place?
~lununez: Yup. It was afternoon, on November 19th.
GetHuman: Did you reach out to Zoosk, and if so, how?
GetHuman: And which of these common Zoosk customer issues best describes the reason you wanted to talk to them?
(Shows ~lununez a list of common Zoosk problems)
~lununez: "Problem With the App" was why I was trying to call.
~lununez's review of Zoosk customer service
GetHuman: So how would you sum up your experience for GetHuman's Zoosk customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~lununez: I have been trying to get a hold of you. I cancel on the first and you were suppose to refund me my money. YOU keep taking it out of my account I'm really unhappy about it. I cancel the same day I got it. MY name is lununez on zoosk. My phone number is *-***-***-**** give me a call please. I'm really not happy. Thank you, Luvania Nunez
GetHuman: Let's quantify your experience contacting Zoosk. On a scale of 1 to 5, how easy is it go get help on a Zoosk problem?
~lununez: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~lununez: I'd give them a two out of five on communication.
GetHuman: And what about Zoosk's ability to quickly and effectively address your problem?
~lununez: For that I would say one out of five.
GetHuman: And finally- any advice for other Zoosk customers?
~lununez: Call them early in the day or late. Don't forget any personal or account information you might need for Zoosk to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~lununez taken from his Zoosk customer service problem that occurred on November 19th, 2017.