Zoosk: Office hours are * to * Pacific time. **If you...
A Zoosk customer review by GetHuman user ~aurickle from November 23rd, 2017
Background on ~aurickle's case
GetHuman: ~aurickle - can you tell our other Zoosk customers when your case took place?
~aurickle: Sure. It was evening, on November 17th.
GetHuman: Did you reach out to Zoosk, and if so, how?
GetHuman: And which of these common Zoosk customer issues best describes the reason you wanted to talk to them?
(Shows ~aurickle a list of common Zoosk problems)
~aurickle: "Complaint" was why I was trying to call.
~aurickle's review of Zoosk customer service
GetHuman: So how would you sum up your experience for GetHuman's Zoosk customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~aurickle: Office hours are * to * Pacific time. **If you are calling to cancel your account, DO NOT follow the prompts. Instead, press * a time or two. It will then ask what method you used to subscribe. Once I chose the option for credit card I was then put into an actual queue and spoke with a rep within * minutes. **If you follow the prompts, you will end up being told that they're having higher than normal call volume and you should call back in ** to ** minutes. It then hangs up on you. You'll never get through to someone unless you bypass the system by using the * key trick.
GetHuman: Let's quantify your experience contacting Zoosk. On a scale of 1 to 5, how easy is it go get help on a Zoosk problem?
~aurickle: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~aurickle: I'd give them a one out of five on communication.
GetHuman: And what about Zoosk's ability to quickly and effectively address your problem?
~aurickle: For that I would say two out of five.
GetHuman: And finally- any advice for other Zoosk customers?
~aurickle: Call them early in the day or late. Don't forget any personal or account information you might need for Zoosk to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~aurickle taken from his Zoosk customer service problem that occurred on November 17th, 2017.