Zoosk: paid to upgrade-- am not getting any messages...
A Zoosk customer review by GetHuman user GetHuman-212427 from November 19th, 2017
Background on GetHuman-212427's case
GetHuman: GetHuman-212427 - can you tell our other Zoosk customers when your case took place?
GetHuman-212427: Yeah. It was middle of the night, on November 11th.
GetHuman: Did you reach out to Zoosk, and if so, how?
GetHuman: And which of these common Zoosk customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-212427 a list of common Zoosk problems)
GetHuman-212427: "Problem With the App" was why I was trying to call.
GetHuman-212427's review of Zoosk customer service
GetHuman: So how would you sum up your experience for GetHuman's Zoosk customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-212427: paid to upgrade-- am not getting any messages when i am told the some have been sent-pc tells me to "read your message" so I KEY THAT--MESSAGES DO NOT APPEAR so you have had my money -and I AMNOT GETTING WHAT I PAID FOR--- SO i would think that YOU SHOULD ME GIVE ME -ANOTHER MONTH FREE*THE ALTERNATIVE IS THAT JUST CANCEL AND STAY WELL AWAY FROM ABISSMAL SERVICE
GetHuman: Let's quantify your experience contacting Zoosk. On a scale of 1 to 5, how easy is it go get help on a Zoosk problem?
GetHuman-212427: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-212427: I'd give them a three out of five on communication.
GetHuman: And what about Zoosk's ability to quickly and effectively address your problem?
GetHuman-212427: For that I would say four out of five.
GetHuman: And finally- any advice for other Zoosk customers?
GetHuman-212427: Call them early in the day or late. Don't forget any personal or account information you might need for Zoosk to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-212427 taken from his Zoosk customer service problem that occurred on November 11th, 2017.