Zynga: I am really not happy because I have just been...
A Zynga customer review by GetHuman user ~misttree from November 16th, 2017
Background on ~misttree's case
GetHuman: ~misttree - can you tell our other Zynga customers when your case took place?
~misttree: Yes I can. It was middle of the night, on November 10th.
GetHuman: Did you reach out to Zynga, and if so, how?
GetHuman: And which of these common Zynga customer issues best describes the reason you wanted to talk to them?
(Shows ~misttree a list of common Zynga problems)
~misttree: "In Game Problem" was why I was trying to call.
~misttree's review of Zynga customer service
GetHuman: So how would you sum up your experience for GetHuman's Zynga customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~misttree: I am really not happy because I have just been suspended for the *nd time for * days for violating TOS .. I know what the TOS are and I never violated anything. All I did was sign in this morning harvest my crops and trees feed my animals fed a few chilli tasters and left for the day. This is starting to get beyond a joke! I am reporting Zynga to the Fair Trade Bureau here in Australia and also sending to the Better Business Bureau in the US. I will also be sending to every media outlet I can think of.. I play this game even though quite a few specials are not released to all players like the current Amex card that is not available to anyone outside of the US yet we have to put up with Zynga advertising it on our farms in Australia. It is very discrimatory both on AMEX and Zynga's part! I know from experience that I will not get any reply except the usual read the TOS well I have and now I want action! You have not only removed trees animals and buildings that I bought but you also to
GetHuman: Let's quantify your experience contacting Zynga. On a scale of 1 to 5, how easy is it go get help on a Zynga problem?
~misttree: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~misttree: I'd give them a one out of five on communication.
GetHuman: And what about Zynga's ability to quickly and effectively address your problem?
~misttree: For that I would say four out of five.
GetHuman: And finally- any advice for other Zynga customers?
~misttree: Call them early in the day or late. Don't forget any personal or account information you might need for Zynga to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~misttree taken from his Zynga customer service problem that occurred on November 10th, 2017.