Zynga: I had my facebook account mass reported and the...
A Zynga customer review by GetHuman user ~jxstone from November 6th, 2017
Background on ~jxstone's case
GetHuman: ~jxstone - can you tell our other Zynga customers when your case took place?
~jxstone: Yes I can. It was afternoon, on October 27th.
GetHuman: Did you reach out to Zynga, and if so, how?
GetHuman: And which of these common Zynga customer issues best describes the reason you wanted to talk to them?
(Shows ~jxstone a list of common Zynga problems)
~jxstone: "Purchase Problem" was why I was trying to call.
~jxstone's review of Zynga customer service
GetHuman: So how would you sum up your experience for GetHuman's Zynga customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jxstone: I had my facebook account mass reported and then banned and zynga tells me that my over **k investment in my mafia wars account is gone. We are looking for other to join our class action against zynga * *www.socialgaminglife.com
GetHuman: Let's quantify your experience contacting Zynga. On a scale of 1 to 5, how easy is it go get help on a Zynga problem?
~jxstone: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jxstone: I'd give them a five out of five on communication.
GetHuman: And what about Zynga's ability to quickly and effectively address your problem?
~jxstone: For that I would say four out of five.
GetHuman: And finally- any advice for other Zynga customers?
~jxstone: Call them early in the day or late. Don't forget any personal or account information you might need for Zynga to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jxstone taken from his Zynga customer service problem that occurred on October 27th, 2017.