Zynga: Worst customer service and a rip of company the...
A Zynga customer review by GetHuman user GetHuman-163556 from November 17th, 2017
Background on GetHuman-163556's case
GetHuman: GetHuman-163556 - can you tell our other Zynga customers when your case took place?
GetHuman-163556: Sure. It was middle of the night, on November 16th.
GetHuman: Did you reach out to Zynga, and if so, how?
GetHuman: And which of these common Zynga customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-163556 a list of common Zynga problems)
GetHuman-163556: "In Game Problem" was why I was trying to call.
GetHuman-163556's review of Zynga customer service
GetHuman: So how would you sum up your experience for GetHuman's Zynga customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-163556: Worst customer service and a rip of company they take your money then refuse to help you unless you spend more money on their games...I spent money glitch occured and they refuse to have email help and live chat help unless you meet THEIR qualifications of money spent to get help
GetHuman: Let's quantify your experience contacting Zynga. On a scale of 1 to 5, how easy is it go get help on a Zynga problem?
GetHuman-163556: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-163556: I'd give them a four out of five on communication.
GetHuman: And what about Zynga's ability to quickly and effectively address your problem?
GetHuman-163556: For that I would say one out of five.
GetHuman: And finally- any advice for other Zynga customers?
GetHuman-163556: Call them early in the day or late. Don't forget any personal or account information you might need for Zynga to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-163556 taken from his Zynga customer service problem that occurred on November 16th, 2017.