Zynga: never answered after I waited. also, they suspe...
A Zynga customer review by GetHuman user ~tclugh from November 16th, 2017
Background on ~tclugh's case
GetHuman: ~tclugh - can you tell our other Zynga customers when your case took place?
~tclugh: Yes. It was afternoon, on November 8th.
GetHuman: Did you reach out to Zynga, and if so, how?
GetHuman: And which of these common Zynga customer issues best describes the reason you wanted to talk to them?
(Shows ~tclugh a list of common Zynga problems)
~tclugh: "In Game Problem" was why I was trying to call.
~tclugh's review of Zynga customer service
GetHuman: So how would you sum up your experience for GetHuman's Zynga customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~tclugh: never answered after I waited. also, they suspended my account twice, took all my farm stuff, including trees, wells, groves, goat, chicken, sheep and rabbit shacks. Do you know how much money I have spent in this game, and this is what they do!! Unbelievable!!!
GetHuman: Let's quantify your experience contacting Zynga. On a scale of 1 to 5, how easy is it go get help on a Zynga problem?
~tclugh: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~tclugh: I'd give them a one out of five on communication.
GetHuman: And what about Zynga's ability to quickly and effectively address your problem?
~tclugh: For that I would say two out of five.
GetHuman: And finally- any advice for other Zynga customers?
~tclugh: Call them early in the day or late. Don't forget any personal or account information you might need for Zynga to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~tclugh taken from his Zynga customer service problem that occurred on November 8th, 2017.