1-800-Balloons.com: Horrible service! They failed to deliver the bi...
A 1-800-Balloons.com customer review by GetHuman user ~Ruey from November 21st, 2017
Background on ~Ruey's case
GetHuman: ~Ruey - can you tell our other 1-800-Balloons.com customers when your case took place?
~Ruey: Yes. It was afternoon, on November 16th.
GetHuman: Did you reach out to 1-800-Balloons.com, and if so, how?
GetHuman: And which of these common 1-800-Balloons.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Ruey a list of common 1-800-Balloons.com problems)
~Ruey: "Overcharge/Strange charge" was why I was trying to call.
~Ruey's review of 1-800-Balloons.com customer service
GetHuman: So how would you sum up your experience for GetHuman's 1-800-Balloons.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ruey: Horrible service! They failed to deliver the birthday balloons on the day I selected. Claimed it was a "computer glitch". Offered me my money back...or they would take off the $*.** delivery fee on my $***.** order if I would accept it the next day. Sorry. Not good enough. Made me look like I forgot my boyfriends birthday. So embarrassing!!! Don't chance it with this company!
GetHuman: Let's quantify your experience contacting 1-800-Balloons.com. On a scale of 1 to 5, how easy is it go get help on a 1-800-Balloons.com problem?
~Ruey: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ruey: I'd give them a three out of five on communication.
GetHuman: And what about 1-800-Balloons.com's ability to quickly and effectively address your problem?
~Ruey: For that I would say four out of five.
GetHuman: And finally- any advice for other 1-800-Balloons.com customers?
~Ruey: Call them early in the day or late. Don't forget any personal or account information you might need for 1-800-Balloons.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ruey taken from his 1-800-Balloons.com customer service problem that occurred on November 16th, 2017.