1-800-Balloons.com: Not one of the balloons I ordered off their web...
A 1-800-Balloons.com customer review by GetHuman user ~NanaSA from November 24th, 2017
Background on ~NanaSA's case
GetHuman: ~NanaSA - can you tell our other 1-800-Balloons.com customers when your case took place?
~NanaSA: Yes I can. It was evening, on November 21st.
GetHuman: Did you reach out to 1-800-Balloons.com, and if so, how?
GetHuman: And which of these common 1-800-Balloons.com customer issues best describes the reason you wanted to talk to them?
(Shows ~NanaSA a list of common 1-800-Balloons.com problems)
~NanaSA: "Returns" was why I was trying to call.
~NanaSA's review of 1-800-Balloons.com customer service
GetHuman: So how would you sum up your experience for GetHuman's 1-800-Balloons.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~NanaSA: Not one of the balloons I ordered off their website showed up in my niece's balloon bouquet. When I called to complain, they very 'nicely' told me that I agreed to allow substitutions, but EVERY ONE? I will never use them again and I 'nicely' told the rep. that! I wish I had looked at these reviews first.
GetHuman: Let's quantify your experience contacting 1-800-Balloons.com. On a scale of 1 to 5, how easy is it go get help on a 1-800-Balloons.com problem?
~NanaSA: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~NanaSA: I'd give them a two out of five on communication.
GetHuman: And what about 1-800-Balloons.com's ability to quickly and effectively address your problem?
~NanaSA: For that I would say one out of five.
GetHuman: And finally- any advice for other 1-800-Balloons.com customers?
~NanaSA: Call them early in the day or late. Don't forget any personal or account information you might need for 1-800-Balloons.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~NanaSA taken from his 1-800-Balloons.com customer service problem that occurred on November 21st, 2017.